Every business claims to have excellent customer service, but we all know this claim isn't always the truth. 

In today’s world, it has become harder to find a real person to speak with on the phone, let alone see them face to face. All too often, when trying to navigate through an automated phone system it can become a long and drawn out process. When you’re provided with a long list of options to choose from, with many of these options leading you to a voice mail box anyway or directing you to a website.

This form of “service” is rarely helpful, and usually quite frustrating. Luckily for you, Scotchman Industries believes in the human connection and highly values open communication. Which is why we ALWAYS have someone answering our phone during office hours.

At Scotchman, our business is building ironworkers and cold saws, but our company was also founded on the principle of providing well-built machinery to help our customers find efficient solutions for their shop needs. 

Topics: Cold saw, Customer service, Ironworker, Manufacturing Industry, On-Site Demonstration

All across the country, Scotchman machines are helping companies punch holes in, bend, and cut metal for American-made products.

One of those companies is Talley Manufacturing, where president Gary Turner says about their hitch feed cold saw, "we use the hell out of it every day."

Topics: Cold saw, Customer service, Testimonial

In 50 years working in the metal fabrication industry, one of our favorite things at Scotchman is hearing from satisfied customers.

Recently, architect and metal fabricating hobbyist Shawn Hobbs contacted us about restoring his well-worn, well-loved Scotchman cold saw. Graciously, Mr. Hobbs agreed to let us share his testimonial.

Topics: Cold saw, Customer service

When you need help with your metal fabrication tools, we don't want you scratching your head searching the web for answers or wasting valuable time on hold. The Scotchman customer service team is a group of real people standing by to get you answers.

Topics: Customer service

Scotchman metal working tools last a long time. Whether you bought your ironworker last week or during the first George Bush administration, I bet it's still working, almost like the day you got it. 

Topics: Scotchman History, Customer service, Ironworker, ironworkers

Scotchman, a leader in the metal fabrication industry, was founded in Philip, S.D. 48 years ago. This small-town, family-owned American manufacturer provides metal fabrication tools worldwide with the help of the company's 80 employees. 

Scotchman is a true pioneer in the world of hydraulic ironworkers, and has become a household name within the metal fabrication industry. The Philip factory receives hundreds of inquiries each day & every time you call Scotchman during business hours,an actual person will answer the phone!

Topics: Insider, Customer service, employee spotlight

Scotchman's reps provide free on-site demonstrations so you can see firsthand what our metal working tools can do for you. For this reason, we recently brought all Scotchman Reps (US and Canada) to the factory in Philip, SD, for a 2-day comprehensive training session on our new products.  

Topics: Customer service, Ironworker, ironworkers

So you've browsed online, viewed product photos, read machine descriptions and maybe even watched YouTube videos of our metal fabrication tools in action. You've done all the research, but how do you know if they'll actually meet your needs without seeing them in person? 

Topics: Cold saw, Customer service, Ironworker

Whether you bought metal working tools from Scotchman last week or 48 years ago, our support team is available to service any piece of equipment or part that came out of our shop. 

Topics: Scotchman History, Customer service, Ironworker, ironworkers

When you buy Scotchman metal fabrication equipment, you are also buying a team of application experts ready to answer all of your questions. 

Topics: Customer service