Customer Spotlight: Using Metal to Inspire

Posted by Scotchman Industries on Jul 27, 2018 8:02:58 AM

Travis Sorenson of Sorenson Metalworks, was first introduced to Scotchman machines over 25 years ago when a demo truck stopped at his place of employment...but his love for welding and fabrication came from his family. Today, Sorenson uses a Scotchman Circular Cold Saw to create pieces of metal artwork which are an inspiration to all who stumble upon them.

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Topics: Customer service, On-Site Demonstration, Customer Spotlight

5 Tips to Extend the Life of Your Saw Blade

Posted by Scotchman Industries on Jun 29, 2018 8:00:00 AM

A properly maintained cold saw blade should last a long time, even with extensive use. Circular cold saw blades can endure as many as 800 to 1,000 cuts before needing to be sharpened, and they can be sharpened up to 30 or 40 times during the lifespan of the blade.

Here are five tips to remember to get the most life out of your saw blade.

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Topics: Tooling, Customer service, Blades, Cold saw

Benefits of Scotchman Metal Fabricating Product Demonstrations

Posted by Scotchman Industries on May 8, 2018 8:00:00 AM

Our machinery is constantly going on tour.  Make your shop our next stop!

We have 16 mobile demonstration vehicles located throughout the lower 48 states. Each demo vehicle is equipped with a range of hydraulic ironworkers, circular cold saws, tube and pipe notchers, and measuring systems ready to demonstrate at your place of business.

 

So, what are the benefits of scheduling a product demo with us? Keep reading to find out!

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Topics: Metal Fabrication, On-Site Demonstration, Customer service, Cold saw, Ironworker

Scotchman Sales Team: Real People Ready to Help with Your Metal Fabrication Equipment Needs

Posted by Scotchman Industries on Jan 29, 2018 2:40:38 PM

Every business claims to have excellent customer service, but we all know this claim isn't always the truth. 

In today’s world, it has become harder to find a real person to speak with on the phone, let alone see them face to face. All too often, when trying to navigate through an automated phone system it can become a long and drawn out process. When you’re provided with a long list of options to choose from, with many of these options leading you to a voice mail box anyway or directing you to a website.

This form of “service” is rarely helpful, and usually quite frustrating. Luckily for you, Scotchman Industries believes in the human connection and highly values open communication. Which is why we ALWAYS have someone answering our phone during office hours.

At Scotchman, our business is building ironworkers and cold saws, but our company was also founded on the principle of providing well-built machinery to help our customers find efficient solutions for their shop needs. 

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Topics: Customer service, Ironworker, Cold saw, Manufacturing Industry, On-Site Demonstration

Testimonial: How Talley Manufacturing Got Scotchman in Their Crosshairs

Posted by Scotchman Industries on Sep 18, 2017 10:26:11 AM

All across the country, Scotchman machines are helping companies punch holes in, bend, and cut metal for American-made products.

One of those companies is Talley Manufacturing, where president Gary Turner says about their hitch feed cold saw, "we use the hell out of it every day."

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Topics: Customer service, Cold saw, Testimonial

Testimonial: Shawn's Refurbished Scotchman Cold Saw Machine

Posted by Scotchman Industries on Jul 5, 2017 9:33:27 AM

In 50 years working in the metal fabrication industry, one of our favorite things at Scotchman is hearing from satisfied customers.

Recently, architect and metal fabricating hobbyist Shawn Hobbs contacted us about restoring his well-worn, well-loved Scotchman cold saw. Graciously, Mr. Hobbs agreed to let us share his testimonial.

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Topics: Customer service, Cold saw, Testimonial

Scotchman Customer Service for Your Metal Fabrication Tools

Posted by Scotchman Industries on May 23, 2017 4:02:50 PM

When you need help with your metal fabrication tools, we don't want you scratching your head searching the web for answers or wasting valuable time on hold. The Scotchman customer service team is a group of real people standing by to get you answers.

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Topics: Customer service

Scotchman Metal Working Tools Are Built to Last

Posted by Scotchman Industries on Mar 30, 2016 12:14:59 PM

Scotchman metal working tools last a long time. Whether you bought your ironworker last week or during the first George Bush administration, I bet it's still working, almost like the day you got it. 

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Topics: Scotchman History, Customer service, Ironworker, ironworkers

The Director of First Impressions: Meet Scotchman's Receptionist

Posted by Scotchman Industries on Mar 22, 2016 11:56:06 AM

Scotchman, a leader in the metal fabrication industry, was founded in Philip, S.D. 48 years ago. This small-town, family-owned American manufacturer provides metal fabrication tools worldwide with the help of the company's 80 employees. 

Scotchman is a true pioneer in the world of hydraulic ironworkers, and has become a household name within the metal fabrication industry. The Philip factory receives hundreds of inquiries each day & every time you call Scotchman during business hours,an actual person will answer the phone!

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Topics: Insider, Customer service, employee spotlight

Workshop for Metal Working Tools: Reps Visit Philip for Hands-on Training

Posted by Scotchman Industries on Feb 25, 2016 2:45:54 PM

Scotchman's reps provide free on-site demonstrations so you can see firsthand what our metal working tools can do for you. For this reason, we recently brought all Scotchman Reps (US and Canada) to the factory in Philip, SD, for a 2-day comprehensive training session on our new products.  

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Topics: Customer service, Ironworker, ironworkers

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