Well, it’s official – John Heltzel retired and left us after 40 years of employment at Scotchman. It is different around here now without John sitting at his desk... a little bit lonely even. Thursday afternoon we shut off the phones and celebrated John, his 40 years of service here, and his retirement, but yesterday it was real because his chair sat vacant. John has been a friendly face and an extremely knowledgable & important asset to our customer service department for over 35 years -- He will definitely be missed around here!

 

Topics: Customer service, employee spotlight, About Us

Travis Sorenson of Sorenson Metalworks, was first introduced to Scotchman machines over 25 years ago when a demo truck stopped at his place of employment...but his love for welding and fabrication came from his family. Today, Sorenson uses a Scotchman Circular Cold Saw to create pieces of metal artwork which are an inspiration to all who stumble upon them.

Topics: Customer service, On-Site Demonstration, Customer Spotlight

A properly maintained cold saw blade should last a long time, even with extensive use. Circular cold saw blades can endure as many as 800 to 1,000 cuts before needing to be sharpened, and they can be sharpened up to 30 or 40 times during the lifespan of the blade.

Here are five tips to remember to get the most life out of your saw blade.

Topics: Cold saw, Blades, Customer service, Tooling

Our machinery is constantly going on tour.  Make your shop our next stop!

We have 16 mobile demonstration vehicles located throughout the lower 48 states. Each demo vehicle is equipped with a range of hydraulic ironworkers, circular cold saws, tube and pipe notchers, and measuring systems ready to demonstrate at your place of business.

 

So, what are the benefits of scheduling a product demo with us? Keep reading to find out!

Topics: Cold saw, Customer service, Ironworker, Metal Fabrication, On-Site Demonstration

Every business claims to have excellent customer service, but we all know this claim isn't always the truth. 

In today’s world, it has become harder to find a real person to speak with on the phone, let alone see them face to face. All too often, when trying to navigate through an automated phone system it can become a long and drawn out process. When you’re provided with a long list of options to choose from, with many of these options leading you to a voice mail box anyway or directing you to a website.

This form of “service” is rarely helpful, and usually quite frustrating. Luckily for you, Scotchman Industries believes in the human connection and highly values open communication. Which is why we ALWAYS have someone answering our phone during office hours.

At Scotchman, our business is building ironworkers and cold saws, but our company was also founded on the principle of providing well-built machinery to help our customers find efficient solutions for their shop needs. 

Topics: Cold saw, Customer service, Ironworker, Manufacturing Industry, On-Site Demonstration

45 years with one company is nothing to shake a stick at! It takes perseverance, dedication, and a come what may attitude.

Alvin joined Scotchman Industries on Nov 13, 1972. Over the years he has worked in almost all aspects of the company: welding, assembly, paint, final assembly, and parts room.

Topics: Scotchman History, Customer service, employee spotlight, About Us

All across the country, Scotchman machines are helping companies punch holes in, bend, and cut metal for American-made products.

One of those companies is Talley Manufacturing, where president Gary Turner says about their hitch feed cold saw, "we use the hell out of it every day."

Topics: Cold saw, Customer service, Testimonial

In 50 years working in the metal fabrication industry, one of our favorite things at Scotchman is hearing from satisfied customers.

Recently, architect and metal fabricating hobbyist Shawn Hobbs contacted us about restoring his well-worn, well-loved Scotchman cold saw. Graciously, Mr. Hobbs agreed to let us share his testimonial.

Topics: Cold saw, Customer service, Testimonial

When you need help with your metal fabrication tools, we don't want you scratching your head searching the web for answers or wasting valuable time on hold. The Scotchman customer service team is a group of real people standing by to get you answers.

Topics: Customer service

Scotchman metal working tools last a long time. Whether you bought your ironworker last week or during the first George Bush administration, I bet it's still working, almost like the day you got it. 

Topics: Scotchman History, Customer service, Ironworker, ironworkers