Every business claims to have excellent customer service, but we all know this claim isn't always the truth.
In today’s world, it has become harder to find a real person to speak with on the phone, let alone see them face to face. All too often, when trying to navigate through an automated phone system it can become a long and drawn out process. When you’re provided with a long list of options to choose from, with many of these options leading you to a voice mail box anyway or directing you to a website.
This form of “service” is rarely helpful, and usually quite frustrating. Luckily for you, Scotchman Industries believes in the human connection and highly values open communication. Which is why we ALWAYS have someone answering our phone during office hours.
At Scotchman, our business is building ironworkers and cold saws, but our company was also founded on the principle of providing well-built machinery to help our customers find efficient solutions for their shop needs.